FAQ's about Life On Board (CroisiEurope Cruising)
Languages
What languages do you speak on CroisiEurope? Will I be able to find someone who speaks English?
Don’t worry – you will be able to communicate in your native language. Although our primary language is French, the majority of our staff and tour guides are fluent in English, as well as the major European languages such as German, Italian and Spanish. Notices and announcements are in French and English, as well as other languages based upon the needs of the passengers on board.
Depending upon the staff, crew or passengers on your trip, you may even have the opportunity to brush up on any other languages you speak!
Money
What currency do you use on board?
The primary currency is the Euro. We also accept Visa, MasterCard and American Express credit cards. There are no currency exchange facilities on-board, so please ensure you have sufficient cash before boarding. We do not accept traveller’s cheques.
Electricity
Do I need to bring an adaptor/converter plug to use the electricity on board?
Yes. Our electrical service is 220V; most standard American electrical appliances are 120V.
If you have any items that require electricity you must bring a two-pin plug European adaptor that will fit your item. Many items such as cell phone chargers come already equipped with international adaptors – check the equipment that came with your cell phone. In addition, you may find that you need to bring adaptors for other items such as your own razor, electric toothbrush, or curling iron (220V hair dryers are provided in each cabin).
Dress
What is the dress code on board?
You’ll be most comfortable during the day in smart casual clothing. You may wish to bring items that do not wrinkle easily, or that transport well after being ironed at home, as there is no iron provided on the ship. Bring a variety of clothing for the environments expected during your cruise, including light clothing and bathing suits for hot weather, a sweater or jacket for cooler weather, and of course a raincoat and/or small umbrella.
Please check the weather for your specific cruise countries, as the weather can vary quite a bit between the northern and Mediterranean areas. Don’t forget to bring comfortable and sturdy walking shoes for sightseeing excursions.
For evening meals, as well as for cocktails or gala events ‘casual dressy’ clothing is appropriate.
Tips
Tipping customs vary from country to country and culture to culture, and we understand that tipping is a way for passengers to show appreciation for services, quality and attention received during the cruise, whether it be for the meals, rooms, reception or visits. It is our policy is that any tips received will be shared equally among all crew members.
Many passengers look for general guidelines on how to tip, especially in foreign countries. An acceptable range within the industry is € 5 - €10 per day per person, with the understanding that tipping is entirely at your discretion.
To leave a tip, please use the envelope found in your cabin your last evening on board, and place this envelope in the specially designated box in the reception area as you disembark.
Gift shop
Our gift shop sells postcards, stamps and souvenirs, as well as tickets to various excursions and tours that leave from the ship.
Smoking
Is smoking allowed on board?
Smoking is not permitted inside CroisiEurope ships. You may smoke in designated smoking areas on deck only.
Pets
Can I bring my pet?
No, we are sorry. Pets are not allowed on board.
Telephone and Internet
Is there internet access on board?
Free wi-fi is available on all CroisiEurope ships throughout the fleet. While Wi-Fi is available in the reception area and lounge bar on most ships, on the newest ships such as the Ms Gerard Schmitter, the MS Cyrano de Bergerac, the MS Lafayette and the fleet of four hotel barges, Wi-Fi is available throughout. CroisiEurope is also equipping every ship in the fleet (apart from those ships on the Mekong) with a Samsung Galaxy Tablet for guests’ use.
Emergency contacts
At the time of confirmation, your ship’s emergency telephone number will be provided in your on-board documentation, so that your family may reach you in the event of urgent need or emergency.
If you would like to make or receive phone calls on a non-emergency basis, we recommend that you make arrangements with your mobile phone provider for more information.
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