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Travel Alert - Important Information on Travel in Light of COVID-19

**Updated as of 24 March 2020**

Goway’s primary concern has always been the health, safety, and security of our travellers. Since starting as a family-run company in 1970, we’ve put the safe experience of our travellers above everything else. This year, as we celebrate our 50th Anniversary, this commitment hasn’t changed and remains a key pillar of our identity as an organization. Goway’s greatest strength remains our staff, with their collective experience and professionalism, and while there is cause for concern, we wouldn’t be celebrating our 50th Anniversary without providing our clients the support they expect when they really need it the most. 

To all of our current and future travellers, there is nothing more important to us than your safety.

We are closely monitoring the coronavirus situation unfolding across the globe. We receive daily updates and are working closely with our travel partners in affected destinations to give our valued clients and our own people the best course of action in a constantly evolving scenario.

Travel Information:

There are now border restrictions and closings imposed by many countries of varying time scales.

Before commencing any travel, we advise travellers to check the relevant Government websites for their destination and/or transit countries for restrictions. We also remind travellers to check either US or Canadian Government sites for up-to-date travel advisories. We also recommend US Citizens register travel plans in the Smart Traveler Enrollment Program or for Canadian citizens, Registration of Canadians Abroad.

Due to the high volume of phone calls to our office, we ask that in the first instance you email us at [email protected] with your booking reference, full name and destination so that we can in turn contact you to discuss options.

Your Upcoming Goway Travel Plans:

If you have an upcoming booking with Goway, your first point of contact should be your Travel Professional, who can guide you through the policies in place with regard to delaying or cancelling any affected travel plans.

If you are departing in the next 30 days, please contact us to discuss your options or conditions that may apply to your booking.

If you have only paid a deposit, in the current circumstances you can defer travel and transfer your deposit to another destination or date of travel. Your deposit is non-refundable, but is transferrable.

  • For situations where we, on your behalf, have paid supplemental deposits /payments to 3rd party suppliers, including airlines, the penalties of those suppliers will apply.

Goway is committed to providing peace of mind to our travellers, whether booking travel to one of the affected regions or to one of over 100 other destinations worldwide. For more information email [email protected], call 1-800-387-8850, or review our updated Terms & Conditions.


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